Frequently Asked Questions

  • What is a BPO company?

Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider.

  • How can outsourcing benefit my business?

Outsourcing will not only save you money, but also time — time that can be used to focus on growing and improving your business. A corporate executive’s time is best spent developing strategies in core business areas, not worrying about the day-to-day activities that keep the business running.

  • How does outsourcing reduce business costs?

Several market factors in the United States, such as the recent increase in the minimum wage, the rising cost of infrastructure and the ever-changing demand for new technology, has made the value of outsourcing more prominent than ever before. Outsourcing reduces labor, operational and technology costs. It eliminates the budget needed for recruitment and training. Outsourcing also reduces the need to invest in office space, furniture, equipment, human resource functions and technology. The cost savings can enable a business to maintain lower rates, which will improve its competitive advantage in the market.

  • Would business process outsourcing work for me if my business is large or small?

Process outsourcing provides benefits to a business of any size. For a small business, BPO reduces overhead, which results in increased revenue for operational growth. It also allows for flexibility and reduces risk as business objectives change. While outsourcing has benefited start-ups, it has also been implemented by Fortune 500 companies. BPO can benefit large businesses during times of significant change or rapid growth. Regardless of its size, any business can benefit from the BPO advantages of decreased costs, speed and efficiency.

  • How do I know which TBMG BPO service(s) will benefit my business?

It is important that TBMG talks with each company about its business goals and immediate needs. That vital information will be used to tailor a service plan specifically made for you. TBMG has services to fit any business’s needs and promises to always provide quality service.